Privacy Policy

Effective Date: 10 January 2025

Absolute Doors (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information in compliance with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Personal Information We Collect

We may collect the following types of personal information:

Identification Information: Name and contact details (e.g., phone number, email address, and physical address).

Payment Information: Banking or credit card details are used to process transactions.

Service Information: This section provides details related to your purchase, installation, or servicing of garage doors and related products.

Website Usage Data includes information about your interaction with our website, including your IP address, cookies, and browsing behaviour.

2. How We Collect Your Information

We collect your personal information through:

Direct interactions when you:

Request a quote or consultation.

Purchase products or services.

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and deliver products and services.

To respond to inquiries and requests.

To process payments and refunds.

To communicate updates, promotions, or changes to our services.

To comply with legal and regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service providers who assist in delivering our services (e.g., couriers, IT support, and payment processors).

Regulatory authorities or law enforcement, when required by law.

Partners within The Absolute Group for operational purposes.

All third parties are required to adhere to POPIA and protect your personal information.

5. Your Rights Under POPIA

Under POPIA, you have the right to:

Access your personal information.

Request correction or deletion of your personal information.

Withdraw consent for processing your information.

Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise these rights, please contact us at 012 803 8348.

6. Protecting Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

Secure servers and encryption protocols.

Regular staff training on data protection.

Restricted access to personal information.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the effective date. Please review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Absolute Doors

Email: absolutedoor@mweb.co.za

Phone: 012 803 8348

Address: 324 Marks Street, Silverton, Gauteng.

By using our services, you agree to the terms outlined in this Privacy Policy.